Terms of service

01The agreement

By creating an account you agree to these terms. If you are using Parallel for an organisation, you confirm you are authorised to accept them on its behalf.

02What Parallel provides

Parallel converts an objective into a recommended strategy, an execution plan, a configured team of AI agents, a schedule and progress measurement.

Plans and recommendations are generated by a model from the information available. They are estimates and recommendations, never guarantees of an outcome.

03Your account

• You must provide accurate account details and keep your credentials secure.
• You must be at least 16 years old, or the minimum digital-consent age in your country if higher.
• You are responsible for activity that occurs under your account.

04Responsibility for actions

Parallel classifies every action agents can take. Low-risk internal work — research, analysis, drafting, scheduling — may run automatically. Anything that leaves the product, contacts a person, publishes publicly, changes external data or spends money requires your approval before it happens.

When you approve an action, you are instructing Parallel to perform it. You remain responsible for the content of messages sent, content published and commitments made on your behalf, exactly as if you had performed them yourself.

You are responsible for ensuring your use complies with applicable law, including rules on unsolicited communication, data protection and advertising.

05Acceptable use

You may not use Parallel to:

• Send unsolicited bulk messages in breach of anti-spam law.
• Impersonate any person or organisation, or misrepresent your affiliation.
• Harass, defraud, or target individuals.
• Generate content that is unlawful, or that infringes intellectual property or privacy rights.
• Circumvent plan limits, usage metering or the permission system.

06Plans, Actions and billing

• Free accounts include one active mission, one plan per month, up to three agents and 250 Parallel Actions.
• Paid plans are billed in advance, monthly or annually. Upgrades take effect immediately; downgrades take effect at the end of the current period.
• Parallel Actions reset at the start of each billing period. Purchased action packs do not expire while the subscription is active.
• Limits are enforced by the product. Attempting to exceed them results in an upgrade prompt rather than silent overage charges.

07Simulated functionality

This release simulates agent execution and external integrations. Simulated output is labelled as simulated throughout the product. You should not treat a simulated action as evidence that a real-world action occurred.

08Your content

You keep ownership of everything you provide and everything generated for your missions. You grant Parallel the licence needed to store, process and display that content in order to operate the service.

09Availability and liability

Parallel is provided "as is". We do not warrant uninterrupted availability or that a mission will achieve its objective.

To the fullest extent permitted by law, our aggregate liability is limited to the amount you paid in the twelve months preceding the claim. Nothing here excludes liability that cannot lawfully be excluded.

10Termination

You may close your account at any time. We may suspend an account that breaches these terms, and will explain why unless legally prevented from doing so.

11Changes

Material changes will be notified in the product before they take effect. Continuing to use Parallel after that point constitutes acceptance.