Billing

VAT

All prices include VAT. In Spain, VAT is 21 %. What you see before confirming a payment is what you are charged, and the invoice details the tax. When paying, you can add your VAT number or tax ID to appear on the invoice.

How to pay

Payments are processed by Stripe: your card does not pass through Parallel. Monthly or yearly, payment is made in advance and renews automatically.

Invoices

Each charge has its invoice, including the purchase of an Action package. They are in Settings → Subscription, with their number, date, amount including VAT, status, and PDF. From Manage billing you can see the full history, change the card, and update your name, address, email, and tax number.

Upgrading your plan

In Settings → Subscription you choose the new plan. It applies immediately and you are charged the difference for the current period. Your fee changes to the new plan’s; Actions already used remain used and packages are not affected.

Downgrading to another paid plan

This also applies immediately. Nothing is charged that day: what you haven’t used from the previous plan remains as credit for your next invoices.

Cancel

From Settings → Subscription you switch to Free. Your paid plan continues until the end of the paid period and then the account switches to Free. Until that day you can undo the cancellation.

Refunds

If you are a consumer in the European Union, you have 14 days to withdraw from the purchase.

• When paying, you check a box to start immediately. If you withdraw later, you get a refund minus the part already used: in a subscription, the proportional time; in a package, the used Actions.
• The right ends when the service has been fully provided, for example a fully used package.
• Cancelling is not withdrawing: after 14 days, the current period is not refunded unless the fault is ours.
• Businesses do not have the right to withdraw.

How to request it, with the withdrawal form, in the refund policy.