Support

Before writing

• Search these docs with ⌘K (or Ctrl+K).
• Ask the assistant with ⌘I, or in the bottom bar. It only answers with what the docs say and tells you where it got it from.

From Parallel

If you have an account, open Support in the menu and click + to open a query. You can attach screenshots. We usually reply within one business day and notify you by email when we do.

Without an account

Write to us using the Contact form: team pricing, help with your account, collaborations, or anything else.

If something isn’t working

Tell us:

1. What you were trying to do.
2. What you expected to happen and what actually happened.
3. In which mission or screen, and a screenshot if you can.

Privacy and legal matters

To exercise your rights over your data or any legal issue, see the Privacy Policy and the Legal Notice.