Troubleshooting

Find your case. If it is not here, write to support.

An app shows as expired, revoked or with an error

Open the app in Connections: the notice says what happened (the key expired, access was withdrawn or the last check failed) and, below it, what the app answered. Press Reconnect: with a login it is one tap; with a key, paste a new one. The steps in your missions that were waiting for that app resume on their own once you reconnect.

An app says "Almost ready"

There is nothing for you to do. The connector is built and we still have to finish its registration with the app. See Connectors.

The app rejects my key

Parallel tests the key with the app before saving it and, if the app rejects it, nothing is saved. Copy the whole key, check that it has not been revoked and that it has read permission where you created it. Each connector's page explains what to do if it fails, and its card says where the key comes from.

My mission has stopped

Check, in this order:

1. It is waiting for your answer. Whatever is pending is in the Agents tab. See Approve and reject.
2. You ran out of Actions. Agents stop before the step that would go over, and the mission carries on when you renew, buy a pack or upgrade. See What is an Action.
3. It reached the mission's spending cap. The mission pauses and Par asks you; one tap and it continues.
4. An app is missing, or broken. Connect it or repair it as explained above.
5. It has not started. If it does not start by itself, it is waiting for your go-ahead on the start card.

A step that sends or publishes is not counted as done

If a step publishes, sends or contacts someone, it stays waiting with the draft ready. It closes when you approve it and it runs with its tool, or when you say it already happened: in that case it is recorded as reported by you, not as verified. That way Parallel never counts as done something that did not happen.

I want a mission to stop

Tell Par to stop, in the mission chat. What was already running finishes; nothing else starts and nothing more is spent.

The notices do not reach me

Check Settings → Your account → Manage notifications and see Notifications. On iPhone, add Parallel to the home screen first.

I cannot find what I am looking for

Press ⌘K (or Ctrl+K) to search these pages, or ⌘I to ask the assistant. If it still does not turn up, write to us.